Friday, June 16, 2006

My first letter of complaint


I'm not the type of person to officially complain about things, although most of my friends know that I will usually go around and tell the story to each person until I get it out of my system. Here is a letter that I actually mailed to the local Radio Shack in Nashua, NH. Maybe I'm getting older and not so shy, or maybe I'm more intolerant of rude behavior being a mom now. Here it is:

Manager
Radio Shack
42 Gusabel Ave # 42
Nashua, NH 03063

Dear Sir or Madam:

Unfortunately, I have to report an incident that occurred with a sales representative at your store. I had purchased a battery and was paying for the item. Since I knew I had exact change, I started to search through my change purse to extract the change. After a few seconds, the sales representative said, “Could you hurry it up, I have someone waiting.” I looked around and didn’t see anyone else in the store that required help. Giving him the benefit of the doubt, I assumed that perhaps he had someone on hold on the phone. After rushing and paying, I noticed that he simply walked away from the cash register, with no one to attend to in person or on the phone. I am very disappointed with the amount of disrespect I received for taking a few extra seconds to pay. I have not returned this Radio Shack as a result of this experience. The sales representative was an older gentleman. I have enclosed the receipt for the purchase as well if that will help you to identify this individual.

Sincerely,
Angela (last name here, I'm sure everyone reading this knows it!)

4 comments :

-Quentin said...

Wow...good for you!

Not that I am a big compainer myself, but I don't appreciate being pushed around either and your story would have frosted me as well!

What this guy was so disrespectful is a mystery to me. While I like to give people the benefit of the doubt....you know, having a bad day..but this guy makes no sense. What was he thinking and doing.

I've written a letter ot or two myself.

No...good work.

Dakore said...

Good manners never go out of style!
Granted that everyone has a bad day, but these people are in the service business, no excuse. Your complaint was more than justified!
This guy at the counter was simply being a rude AH.

Dakore

Mark Baker said...

Good thing (for that guy) that you weren't a "mystery shopper" at Radio Shack. My wife takes some of those kinds of assignments for fun--typically holds out for restaurant assignments and takes along a pal for lunch--and a couple times has had to/gotten to totally ream someone for poor service. Hopefully got one fired. That bad.

My spin: Whenever I get the first iota of bad service, I just blurt out, "Could you go get your manager for me?" If the reply is, "Uh, he/she's not here," then my next line is, "Then get him/her or his/her boss on the phone for me, please. I can wait."

(No, I don't go around saying "his/her," but you get the point.)

Anonymous said...

Obviously you think people making minimum are supposed to always give you a smile and be courteous. Everyone has bad days. Writing a letter over a single transaction in a radio shack is petty.

Related Posts Plugin for WordPress, Blogger...